Q. Where can I purchase a specific product? Can I order product direct from the Company?

A. As you have discovered, some of our delicious fruit spreads, peanut butters, and ice cream toppings are not available in all stores. Please ask your local grocery store manager to stock your favorite products. In addition, we also have four convenient ways to place an order.

1. Shop Online:
You can order virtually any combination of flavors you desire from Our Online Store.

2. Call Toll Free at 1-800-742-6729:
You may call our Catalog Call Center at 1-800-742-6729, Our operators are available Monday-Friday, 9am – 7pm ET.

3. Fax your Order Form:
You may Fax your Order Form to 1-330-684-6410. Please include the item name, number, quantity, payment option and a daytime phone number where we can reach you in case we have any questions about your order.

4. Mail your Order Form:
Smucker's Direct, Inc.
c/o The J.M. Smucker Company
P.O. Box 197
Orrville, OH 44667-0280

Click here to print out an order form. Click here to download a printable version of our catalog.

You may also request a FREE Catalog.