Frequently Asked Questions


Please view our recipes for great recipes and tips on ways to use our products. Periodically, we feature new recipes and ideas in email, magazines and newspapers, as well as in-store promotions. You may also call our Consumer Relations Department for more recipes. Phone: 888-550-9555.

We recommend refrigerating our fruit spreads, jams, jellies and preserves after opening, per the instructions on the back label of our products.

For maximum freshness and flavor, we do not recommend using opened products if they have been without refrigeration for more than 48 hours

The food items we produce are classified as non-perishable. Refrigeration is not necessary, although it does slow down the oil-separation process.

It is the nature of packaged food products to experience some slight color and flavor degradation during extended storage. Products should be stored in cool temperatures (50° F to 60° F is preferable, but it should not exceed 75° F for extended periods) and should not be exposed to direct sunlight. Most of our fruit spreads and ice cream toppings have a shelf life of 24 months from the date of production, and our peanut butters have a shelf life of nine months from the date of production. However, in order to obtain maximum color and flavor of our products, we do recommend consuming them within one year of the purchase date.

If you have more questions regarding date codes or shelf life of our products, please call our Consumer Relations Department. Phone: 888-550-9555

JELLY is made from fruit juice. Jelly is clear and firm enough to hold its shape when turned out of its container.

JAM is made from a blend of crushed pieces of fruit and fruit puree.

PRESERVES contain whole or large pieces of fruit, making them thicker and more fruit-filled than jams or jellies.

MARMALADE is jelly with shreds of citrus fruit peel.

CONSERVES are jams made from a mixture of citrus fruits and can also include nuts.

FRUIT BUTTERS are made from fruit pulp and sugar cooked together. There is no butter in fruit butter. The term may have developed to describe the appearance of the product or because it is a spread.

CHUTNEY and RELISH are flavorful, seasoned condiments with a consistency similar to jam. Chutney is typically made with fruits and relish is typically made with vegetables.

As you have discovered, some of our delicious fruit spreads, peanut butters, and ice cream toppings are not available in all stores. Please ask your local grocery store manager to stock your favorite products. In addition, we suggest you use our store locator tool or shop online.

  1. Shop Online:
    You can order virtually any combination of flavors you desire from our Online Store.
  2. Shop Your Local Store:
    Use Store Finder to find your favorite products in a store near you.

The manufacturing code is the date the product was made. It might look something like this: 4 122 420 0321.

  • The first number represents the year it was made. For instance, the 4 in our example code means it was made in 2004. A number 3 would mean it was made in 2003, 2 in 2002, and so on.
  • The next three numbers represent the day of the year the product was made. In our example, the 122 (or one hundred and twenty second day) is May 2 (May 3 during Leap Year).
  • The third set of numbers or letters are plant codes, which have nothing to do with the date.
  • Finally, the last four digits represent the time displayed in military time.

A "Best If Used By" date code may appear on your product. This future date from the original date of manufacture represents the day that the product is guaranteed fresh. It might look something like this: APR 04 2020. The date code represents the month, date, and year.

All of our jams, jellies, preserves, fruit syrups, and fruit butters have kosher certification with the "circle U" designation. All of our ice cream toppings are "circle UD" certified. All of our peanut butter products are "circle U" certified. Our current kosher certification is being done by:

The Orthodox Union
333 Seventh Ave.
New York, N.Y. 10001
Phone: 212-563-4000

If you have specific questions about ingredients and/or nutritional facts on our products, please contact our Consumer Relations Department via email or at 888-550-9555.

Please submit all ideas and information via email in our Contact Us section or by writing to:

The J. M. Smucker Company
Consumer Relations Department
1 Strawberry Lane 
Orrville, Ohio 44667

The J.M. Smucker Company receives numerous support requests throughout our organization on an annual basis. Our charitable giving is coordinated through a contribution committee, which periodically reviews all requests for corporate support. Unfortunately, we are not able to support all of the worthwhile requests we receive.

This website will allow you to share your community opportunity with us. Once you have submitted your information, our committee will review your application and determine if we will be able to support your request.

All requests must meet the following criteria to be considered for support.

  • Requests must be received 30 days prior to an event.
  • The program must benefit a group or organization rather than an individual.
  • The organization must be an IRS-qualified 501c 3.
  • The program/project must adhere to our strict corporate policy, which prohibits marketing to children.
  • The program/project must be geographically located near one of our offices or facilities.

If you meet the criteria above and wish to submit a request, please submit your request electronically in our Charitable Giving section. We review and respond to all requests within 30 days of submission.

It is representative of the founder's home. It is located on Main Street in Orrville, Ohio. For a period of time, J.M. Smucker operated his business from this house.

Learn more about Uncrustables or use our Store Finder to search for Uncrustables Sandwiches at a store near you.

All of our Smucker’s products are produced in manufacturing facilities in the U.S. & Canada.

According to the Centers for Disease Control and Prevention and Food and Drug Administration, there is no current evidence that the virus is transmitted through processed food. Given this, there is no threat of contracting coronavirus through the consumption of any Smucker’s products.  

At this point in time, we are working with all of our retail partners to ensure we meet their needs and those of their consumers.

The health and safety of our people is always at the forefront of our minds. We will continue following the guidance of local, national and international agencies to inform our decisions and ensure our employees’ continued safety. 

We are continuing to work with our national partners, which include the United Way, Red Cross and Feeding America, among others, to provide support to the people and communities in need.

It is possible that recent concerns around coronavirus are impacting the availability of our products at your preferred retailer. Please know that we are committed to supplying our products to all our retail partners, and our teams are actively managing our business to minimize any disruption. In the meantime, our product locator can help you find other stores in your area that carry our products. We would also recommend considering online purchasing outlets to have our products delivered to you. Use our store locator tool.

The J.M. Smucker Company is the parent company of the Smucker’s® brand, as well as a family of consumer foods, pet foods, and coffee brands. Learn more about Smucker’s®.

1897: Founded by Jerome Monroe Smucker. Learn more about Smucker’s®.

Smucker’s® Goober® does not need to be stored in the refrigerator after opening, as doing so could actually make it difficult to spread. We suggest storing the product at room temperature, in a cupboard or pantry.

Smucker’s® Natural Peanut Butter does not contain any ingredients derived from animal products.

Unfortunately, Smucker’s® Boysenberry Syrup was discontinued recently due to difficulties sourcing the fruit. We will let our team know you would like to see it offered again in the future.

Fruit pectin is an ingredient within some of our Fruit Spread products. Please check each label to see which include pectin.

Gelatin is not an ingredient in our fruit spread products.

We try to meet the needs and preferences of all our consumers by offering many fruit spread varieties. While some of our products contain high fructose corn syrup, offerings such Smucker’s® Natural Fruit Spreads do not.

Remove cap. Heat full jar 30-45 seconds maximum. If less than full jar, reduce heating time. Stir before serving. Caution, as jar and topping will be hot.

No. Smucker’s® Natural Peanut Butter products do not contain xylitol.


The slogan has been used by our company since the mid-1950s. Initially, it referred to the unusual family name (Smucker) with the connotation that since it was such an odd name, the company had better produce outstanding products. As the company's reputation has grown and the name Smucker has become associated with high-quality products, the slogan meaning changed somewhat. According to customers, if you see the Smucker name on a product, you have assurance that the product will be good.

While we sponsor Al Roker's birthday announcements on the "TODAY Show", we do not have any involvement in the selection of honorees. You may obtain further information by visiting

We do not have any coupons for distribution, but we do periodically offer coupons in Sunday newspaper inserts, women's magazines, and grocery store bulletin boards. We do not offer free samples of our products. However, many stores will offer in-store promotions, which may include free samples and/or coupons for our products.

If you have specific questions about a promotion or offer from our company, please contact our Consumer Relations Department via our Contact Us page or at 888-550-9555.

Please contact our Consumer Relations Department via our Contact Us section or at 888-550-9555 to request a packet of information for school projects.

Online Store

There are a number of ways to reach us. Please see our Contact Us page for the option that is most convenient for you.

Yes! We will enclose a gift card with your inscription. Simply type in your message on the order form.

Smucker's Online Store offers up-to-date, risk-free shopping with an expanded emphasis on secure transactions. We have the latest security techniques and public key cryptography. The system we use encrypts all transactions into an indecipherable form. We decrypt the information upon receipt and immediately process your order. You may also order by fax or toll-free phone number.

Like everything good, and everything Smucker's, your complete satisfaction is guaranteed. If any item ever falls short of your expectations, we insist you return it for a full, fast, and friendly refund. Simply contact our Customer Service center toll free at 800-742-6729, Monday through Friday, 9 am to 7 pm EST or online if there is a problem with your order. We will make every effort to make sure you are 100% satisfied.

No, but many of our best-selling products are available in grocery stores across the country. If you can't find the product you want, ask your grocery store manager to add it to the store. If that isn't possible, Contact Us and we will do whatever we can to help you.

We support American-made products and the manufacturers who provide these goods whenever we can. We also search the globe, much like J.M. himself, to find unique products and exceptional values.

Currently, we can ship your order anywhere in the United States, including Alaska and Hawaii. We cannot deliver to P.O. boxes or foreign addresses. See all of our shipping options.