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FAQ

You'll find answers to some of our most commonly asked questions. If you don’t find the answer to your question here, please Contact Us for more information.

Product

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    What was the first Smucker's product?

    In 1897, Jerome Monroe Smucker opened a small apple cider mill. He pressed apples harvested from his own trees and from neighboring orchards. Word of his cider spread, and Jerome began making apple butter from his grandfather's Pennsylvania Dutch recipe. Jerome's apple butter proved to be even more popular than his cider. In the 1920s, the Smucker's line expanded to preserves, jams, and jellies.

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    Can I get your recipe for making preserves at home?

    No, we don't have recipes downsized for home use. However, check your local library and the Internet for recipes, or call your local county extension agency (part of the state government) to speak to the home economist.

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    How can I get recipes using your products?

    Please visit Smucker's Recipes for great recipes and tips on ways to use our products. Periodically, we feature new recipes and ideas in magazines and newspapers, as well as in-store promotions. You may also call our Consumer Relations Department for more recipes. Phone: 888-550-9555.

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    Do I have to refrigerate Smucker's peanut butter?

    The food items we produce are classified as non-perishable. Refrigeration is not necessary, although it does slow down the oil-separation process.

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    Should I refrigerate your preserves, jellies, toppings, etc.?

    The food items we produce are classified as non-perishable. Refrigeration is not necessary but recommended. Under normal conditions, unopened products should remain safe to eat indefinitely. However, over time the flavor and color of products will decline. Our products have a "best when purchased by" date on the back label.

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    How long will my opened jar of preserves remain fresh?

    Once the product is opened and every time it is used thereafter, it is exposed to mold and yeast spores that exist in the air. While keeping the product refrigerated will discourage spoilage, there is no way to determine the shelf life of an opened product.

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    How long can I store a jar of your product?

    It is the nature of packaged food products to experience some slight color and flavor degradation during extended storage. Products should be stored in cool temperatures (50° F to 60° F is preferable, but it should not exceed 75° F for extended periods) and should not be exposed to direct sunlight. Most of our fruit spreads and ice cream toppings have a shelf life of 24 months from the date of production, and our peanut butters have a shelf life of nine months from the date of production. However, in order to obtain maximum color and flavor of our products, we do recommend consuming them within one year of the purchase date.

    If you have more questions regarding date codes or shelf life of our products, please call our Consumer Relations Department. Phone: 888-550-9555

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    What is the difference between jelly, jam, and preserves?

    JELLY is made from fruit juice. Jelly is clear and firm enough to hold its shape when turned out of its container.

    JAM is made from a blend of crushed pieces of fruit and fruit puree.

    PRESERVES contain whole or large pieces of fruit, making them thicker and more fruit-filled than jams or jellies.

    MARMALADE is jelly with shreds of citrus fruit peel.

    CONSERVES are jams made from a mixture of citrus fruits and can also include nuts.

    FRUIT BUTTERS are made from fruit pulp and sugar cooked together. There is no butter in fruit butter. The term may have developed to describe the appearance of the product or because it is a spread.

    CHUTNEY and RELISH are flavorful, seasoned condiments with a consistency similar to jam. Chutney is typically made with fruits and relish is typically made with vegetables.

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    Where can I purchase a specific product?

    As you have discovered, some of our delicious fruit spreads, peanut butters, and ice cream toppings are not available in all stores. Please ask your local grocery store manager to stock your favorite products. In addition, we also have our Store Finder to help you find your favorite products.

    • Shop Your Local Store:
      Use Store Finder to find your favorite products in a store near you.
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    What exactly is a manufacturing code, and how do I read it?

    The manufacturing code is the date the product was made. It might look something like this: 4 122 420 0321.

    • The first number represents the year it was made. For instance, the 4 in our example code means it was made in 2004. A number 3 would mean it was made in 2003, 2 in 2002, and so on.
    • The next three numbers represent the day of the year the product was made. In our example, the 122 (or one hundred and twenty second day) is May 2 (May 3 during Leap Year).
    • The third set of numbers or letters are plant codes, which have nothing to do with the date.
    • Finally, the last four digits represent the time displayed in military time.
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    What exactly is a "Best If Used By" date, and how do I read it?

    A "Best If Used By" date code may appear on your product. This future date from the original date of manufacture represents the day that the product is guaranteed fresh. It might look something like this: APR 04 2007. The date code represents the month, date, and year.

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    Are your products kosher?

    All of our jams, jellies, preserves, fruit syrups, and fruit butters have kosher certification with the "circle U" designation. All of our ice cream toppings are "circle UD" certified. All of our peanut butter products are "circle U" certified. Our current kosher certification is being done by:

    The Orthodox Union
    333 Seventh Ave.
    New York, N.Y. 10001
    Phone: 212-563-4000

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    Do you sell pickles?

    No. The pickle business was sold in 1982 to Cates & Sons, Inc., N.C.

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    I have a question about nutrition that is not addressed on your nutritional labels. Where should I look?

    If you have specific questions about the nutritional facts on our products, please contact our Consumer Relations Department via email or at 888-550-9555.

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    I have a question about Smucker's ingredients. Whom should I ask?

    If you have specific questions about the ingredient facts of our products, please contact our Consumer Relations Department via email or at 888-550-9555.

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    I have a suggestion or idea for a new product/promotion. How can I let you know?

    Please submit all ideas and information via email in our Contact Us section or by writing to:

    The J. M. Smucker Company
    Consumer Relations Department
    1 Strawberry Lane
    Orrville, Ohio 44667

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    Will you donate products to our event?

    Donation requests need to be submitted electronically or sent to:

    Consumer Relations Department
    The J.M. Smucker Company
    1 Strawberry Lane
    Orrville, Ohio 44667

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    Where is the house on the label located?

    It is representative of the founder's home. It is located on Main Street in Orrville, Ohio. For a period of time, J.M. Smucker operated his business from this house.

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    What directions should I follow for Uncrustables® Sandwiches?

    Keep frozen until ready to eat. Thaw 30 to 60 minutes at room temperature. Eat within 6 to 8 hours of defrosting for best flavor.

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    Where can I find Uncrustables Sandwiches?

    Uncrustables Sandwiches are located in the frozen food section of your local retailer. Use our Store Finder to search for Uncrustables Sandwiches at a store near you.

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    How long can an Uncrustables Sandwich be out of the freezer and still taste fresh?

    For best quality, we recommend two days if kept refrigerated. If not refrigerated, they are best eaten within approximately 6-8 hours after thawing.

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    Can I microwave my Uncrustables Sandwiches?

    We do not recommend preparing the PB & J Uncrustables in the microwave.

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    What sizes do Uncrustables Sandwiches come in?

    Uncrustables Sandwiches are packed in 4, 10, or 18 sandwiches per box. Please refer to our Store Finder to find the size you are looking for at a store near you.

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    What is the nutritional information on Uncrustables Sandwiches?

    Please visit our Uncrustables Product Section to find nutritional information on your favorite flavor:

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    Can Uncrustables Sandwiches be refrozen?

    We do not recommend refreezing Uncrustables Sandwiches as the process may create ice crystals causing the bread to become soggy upon thawing.

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    What are the preparation instructions for PB & J Uncrustables Sandwiches?

    • Keep Uncrustables Sandwiches frozen until ready to eat.
    • Thaw 30-60 minutes at room temperature.
    • Eat within 8-10 hours of defrosting for best flavor.
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    Can PB & J Uncrustables Sandwiches be refrigerated?

    Once thawed, PB & J varieties of Uncrustables Sandwiches can be kept refrigerated for up to 24 hours. However, for best flavor we recommend eating within 8-10 hours of defrosting.

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    How can I get coupons for Uncrustables Sandwiches?

    Check your Sunday newspaper or look for special in-store offers for discounts on Uncrustables Sandwiches.

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    Can Uncrustables Sandwiches be prepared in a toaster?

    We do not recommend putting PB&J in a toaster as filling may become too hot and bread may burn.

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    How long are Uncrustables Sandwiches good for?

    Please refer to the Best When Purchased By date printed on the side of the outer package. If kept frozen, Uncrustables Sandwiches should be consumed within a month of purchasing.

Advertising

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    Where did the slogan, "With a name like Smucker's®, it has to be good®" come from?

    The slogan has been used by our company since the mid-1950s. Initially, it referred to the unusual family name (Smucker) with the connotation that since it was such an odd name, the company had better produce outstanding products. As the company's reputation has grown and the name Smucker has become associated with high-quality products, the slogan meaning changed somewhat. According to customers, if you see the Smucker name on a product, you have assurance that the product will be good.

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    How can I get my 100-year-old grandmother on the "TODAY Show" with Willard Scott?

    While we sponsor Willard Scott's birthday announcements on the "TODAY Show", we do not have any involvement in the selection of the honorees. You may obtain further information by calling 202-885-4455 or by visiting http://today.msnbc.msn.com/id/3684316/.

    Or write:
    Willard Scott Birthdays
    TODAY Show, NBC News
    4001 Nebraska Avenue NW
    Washington, DC 20016

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    Can you send me some free coupons?

    We do not have any coupons for distribution, but we do periodically offer coupons in Sunday newspaper inserts, women's magazines, and grocery store bulletin boards. We do not offer free samples of our products. However, many stores will offer in-store promotions, which may include free samples and/or coupons for our products.

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    If I have a problem with a promotion or offer, whom do I contact?

    If you have specific questions about a promotion or offer from our company, please contact our Consumer Relations Department via our Contact Us page or at 888-550-9555.

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    I am writing a report for school. How do I get some information for my project?

    Please contact our Consumer Relations Department via our Contact Us section or at 888-550-9555 to request a packet of information for school projects.

Catalog/Online Stores

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    How can I reach a Smucker's Customer Service Representative?

    There are a number of ways to reach us. Please see our Contact Us page for the option that is most convenient for you.

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    Can I personalize my gift?

    Yes! We will enclose a gift card with your inscription. Simply type in your message on the order form.

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    If I need to return something, what should I do?

    Like everything good, and everything Smucker's, your complete satisfaction is guaranteed. If any item ever falls short of your expectations, we insist you return it for a full, fast, and friendly refund. Simply contact our Customer Service center toll free at 800-742-6729, Monday through Friday, 9 am to 7 pm EST or online if there is a problem with your order. We will make every effort to make sure you are 100% satisfied.

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    Is everything that's made by Smucker's available for purchase online?

    No, but many of our best-selling products are available in grocery stores across the country. If you can't find the product you want, ask your grocery store manager to add it to the store. If that isn't possible, Contact Us and we will do whatever we can to help you.

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    Is everything in the Smucker's Online Store made in the USA?

    We support American-made products and the manufacturers who provide these goods whenever we can. We also search the globe, much like J.M. himself, to find unique products and exceptional values.

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    Oops, I forgot my mother-in-law's birthday. Can you rush the order?

    Yes. We offer a variety of shipping options.

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    Where can I ship my gift?

    Currently, we can ship your order anywhere in the United States, including Alaska and Hawaii. We cannot deliver to P.O. boxes or foreign addresses.

Can’t Find Your Answer?

We love what we do, and want to help you get the information you’re looking for. If you can’t find the answer to your question on this page, please visit our Contact Us section.

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