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Contact Us

We want to make your experience with Smucker's® as simple and enjoyable as possible. Please contact us using the appropriate information below, and we will be happy to answer your questions.

You can also find more information by visiting our FAQ section.

ONLINE

General Questions Product Questions

By Phone

888-550-9555

By Fax

330-684-6410

By Mail

The J.M. Smucker Company
1 Strawberry Lane
Orrville, Ohio 44667-0280

IDEA SUBMISSION POLICY

The J.M. Smucker Company always welcomes consumer feedback and appreciates your interest in sharing your thoughts with us. However, it is our Company policy not to accept or consider unsolicited ideas from outside the Company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and methods and develop new products. The development process for new items may continue for several years before being introduced to our customers. Should you submit an idea to our Company, despite our policy, we will treat the information as non-confidential and non-proprietary and our Company will be free to use the information for any purpose and will not be obligated to return or acknowledge receipt of your submitted information.